From 'one of many' to specialist printer
"Within NPN Printing, I am responsible for acquiring orders. When an order comes in, however, my work is not over yet. I think along with the customer and guide him or her through the printing process. The customer tells me their wishes and I then bring the right people together to ensure that a beautiful tangible end result is created. I have been doing that here for almost 17 years now.
Even before that, I worked at printing companies. In fact, working in this sector is literally in my blood: My ancestors founded one of the first printing companies in the Netherlands in 1784. This printing business has since been sold out of the family, but it still exists."
From 'one of many' to specialist printer
"One of the best aspects of my job is the growth of the company. And that I was able to contribute to that. When I started at NPN Printing it was an 'ordinary' regional printer. I used the knowledge about printing (art) books with beautiful images, which I had gained before, to take the printing company to the next level. In fact, my love for books has always been there. After more than 16 years, books are about 40% of our turnover. We no longer operate regionally, but internationally. We have also started to do much more online. Even customers from America know how to find us, because nowadays we are known as a specialized printing company that makes really beautiful things."
From outside to inside
Officially, I am 'from the field', but my job is not the same as it was in the beginning. Back then, I was on the road most of the time. Nowadays, we do a lot of things online and customer contact has changed anyway. I start checking my e-mail very early in the morning, so that customers from countries where there is a big time difference can also be contacted at a time that suits them. Of course, I still regularly visit customers for project meetings. It is then my job to bring what has been discussed there 'in'. In this way, my colleagues are always precisely informed of the customer's wishes and the status of the printing process."
Working with experts
"NPN Printing is one of the few printing companies in the Netherlands that has its own in-house lithographer. Often printing companies do not even work with lithography, while in my opinion it is an indispensable part for a beautiful production. Our lithographer makes sure that the images we receive are converted correctly. That way the colors come out beautifully on the paper. I am proud that we have that -and other areas of expertise- in house and we all work together on beautiful and unique productions."
We embrace the customer
Our expertise enables us to embrace the customer; we go along with his wishes and are prepared to do anything to meet them. I sometimes compare it with slow cooking; you take the time to think carefully about all the ingredients and how they can best be used. In the end, you end up with something really tasty on the table. With us, that goodness is a beautiful end product, where everything is just right.
